1. Please Note the Following
This Privacy Policy explains how Cita Smart Solutions, CITA EV, CITA EV Academy and any company within the CITA Group collect, use, store, share and protect your information when you interact with the CITA EV Academy learning portals, websites, applications, and associated services. By using CITA EV Academy, you agree to the practices described in this Policy. If you do not agree, you should stop using the Academy services immediately.
This Policy does not apply to third-party websites, platforms or services linked from our Academy, nor to social media platforms such as Facebook, Instagram, LinkedIn, X, YouTube or Snapchat.
2. Policy Scope
This Policy applies to all information collected when you access CITA EV Academy websites, training modules, applications or services. It includes data handled by Cita Smart Solutions, CITA EV, and all CITA Group companies. It does not apply to external services or third-party links.
3. Information We Collect
3.1 Automatically Collected Information
We and our service providers may collect data through cookies, tags, web beacons, scripts and similar technologies. This includes browsing patterns, usage data, location, click behaviour and device interactions.
We use this information to improve training content, enhance your learning experience, tailor Academy features, ensure authentication, support marketing analysis and optimise performance.
3.2 Device Information
We may collect IP address, browser type, device type, operating system, network provider and referral sources. If enabled, we may also collect location data to help customise your Academy experience. You may disable location access in your device settings.
3.3 Account and Profile Information
This includes name, contact details, company name, job role, credentials, training progress, certification history and learning preferences. This information is required to create personalised Academy profiles and deliver tailored training pathways.
3.4 Communication and Support Data
When contacting CITA EV Academy support, we may collect communication details, attachments, technical information and interactions for troubleshooting and quality improvement.
3.5 Surveys and Feedback
We may conduct surveys for course improvement or training development. Participation is optional, and information may be used to enhance Academy programs.
4. Additional Ways We May Collect and Use Information
As CITA EV Academy evolves, new features may involve new data collection processes. Updates to this Policy will reflect such changes.
5. Users of CITA EV Academy
General website visitors may browse without providing personal data. However, registration, enrolment or contact submissions may require personal information such as name, email, phone number and organisation details.
6. How We Use Your Information
We process data to manage Academy accounts, deliver courses, track certifications, improve training quality, support users, maintain security, analyse usage, prevent fraud and enhance overall learning services.
7. Sharing Information
7.1 Business Partners and Service Providers
We may share personal information with carefully selected partners that support operations, hosting, analytics, training delivery and customer success. They may only use data in connection with CITA EV Academy services.
7.2 Analytics Partners
Platforms like Google Analytics may be used to understand usage patterns, content performance and engagement. These tools may collect aggregated browsing behaviour.
7.3 Changes in Business Structure
In cases of mergers, acquisitions, restructuring or sale, personal information may be transferred as part of business assets, while applying appropriate protection measures.
7.4 Legal Requirements
We may disclose information when legally required, including responding to court orders, complying with regional regulations, preventing fraud, or protecting safety and rights.
8. Public Content
Information published in public Academy forums, comment sections or shared spaces may be visible to other users. CITA is not responsible for how third parties may use this data.
9. Permissions
Permissions support personalised training, system improvement, and technical support.
9.1 Data Collection Permissions
Permissions support personalised training, system improvement, and technical support.
9.2 Location Permissions
Used to customise regional content and training information.
9.3 Communication Permissions
Allow account updates, training reminders and optional promotional communications.
9.4 Device Permissions
May include camera, photo, storage or notification access to enable platform functionality.
9.5 Third-Party Integrations
If you integrate your account with external tools, limited data may be shared for authentication or synchronisation.
10. Private Browsing and Do Not Track
CITA EV Academy does not respond to DNT signals due to varying industry standards.
11. Communications and Preferences
You may manage communication preferences through account settings. Essential service messages cannot be opted out of while the account is active.
12. Third-Party Developers and Integrations
Selected partners may integrate via CITA developer platforms. Their privacy policies must be reviewed when opting in.
13. Your Rights and Access to Information
You have the right to request access, correct, update, delete or restrict use of your personal information. Requests should be sent to
info@citaevcharger.co.uk.
We respond within applicable legal timelines and may require identity verification.
14. Age Restrictions
CITA EV Academy is intended for users aged 17 and above or as permitted by regional laws.
15. EU / UK Data Protection (Including GDPR)
If GDPR applies, we process data based on contractual necessity, legal obligations, legitimate interests or consent. You may withdraw consent at any time. You may also have rights to access, erase, restrict or object to processing.
16. Transfers Outside the EEA
Where data is transferred outside the EEA or UK, approved safeguards such as Standard Contractual Clauses or equivalent data protection mechanisms will apply.
17. Third-Party Websites
We are not responsible for the data practices of external websites linked from CITA EV Academy.
18. Social Media
Interactions with our social media content may involve data collection by third-party platforms. Those platforms’ privacy policies apply.
19. Changes to This Privacy Policy
Updates will be posted on our platform. Continued use of the Academy signifies acceptance of updated terms.
20. Security
CITA applies appropriate technical safeguards including encryption, passwords and monitoring. Absolute security cannot be guaranteed. Users must keep login credentials secure and avoid sharing sensitive data via unencrypted channels.
A Data Protection Officer oversees compliance.
21. Contact Information
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