1. Why is my CITA 7 Pro charger not charging my EV?

• First, confirm the charger has power and the breaker is switched ON.
• Check that the charging connector is fully inserted into the vehicle. Make sure your EV supports 7 kW AC charging.
• Look at the charger LED status and your car’s dashboard for warnings.
• Also verify that no fuse or protection device has tripped in the electrical panel.

2. Charging starts but stops after a short time — what could be wrong?

• This can happen due to a loose connector, overheating protection, or a charging limit setting.
• Inspect the plug and socket for a secure fit and any heat marks.
• Check if charging schedules or timers are active in the car or app.
• Let the charger cool down if warm, then try again.

3. Why is the charging speed lower than expected on the CITA 7 Pro?

• Charging speed depends on your EV’s onboard charger and battery condition.
• Some vehicles draw less power even when connected to a 7 kW charger.
• High battery temperature or hot weather can also automatically reduce charging speed to protect the battery.

4. What should I do if the charger shows a red LED or error?

• Refer to the LED pattern or error description in the manual.
• Common reasons include earth fault, overcurrent, or communication issues.
• Perform a power restart by switching the breaker OFF and ON.
• If the error remains, connect the charger online and contact technical support.

5. Can I install the CITA 7 Pro charger myself?

• No. Installation must be carried out by a qualified electrician.
• Correct wiring, earthing, and protection devices are essential for safety and warranty validity.

6. Is it safe to use the CITA 7 Pro charger in rain or wet weather?

Yes, when properly installed.
The charger is designed for outdoor use.
Ensure the connector is dry before plugging in and that all cable seals and glands are properly fitted.

7. I hear a clicking sound from the charger — is that normal?

• Yes. The sound comes from the internal relay switching during start or stop of charging. This is normal.
• Repeated rapid clicking with failed charging should be inspected.

8. The charger is not connecting to Wi-Fi or the app — what should I try?

• Restart the charger and router.
• Check Wi-Fi signal strength. Use AP mode to reconfigure network settings if needed.
• Confirm your internet connection is active.
• Contact support if the issue continues.

9. Can the CITA 7 Pro overcharge my EV battery?

• No. The vehicle controls the charging process and stops drawing power when the battery is full.
• The charger only supplies power when requested.

10. How do I set charging schedules on the CITA 7 Pro?

• Schedules can be set through the charger app (if enabled) or directly from your EV’s charging menu.
• This helps optimise charging during off-peak electricity hours.

11. The charging connector won’t lock into my car — what should I check?

• Inspect the connector and vehicle inlet for dust or debris.
• Insert the plug straight and fully.
• Some EVs lock the connector only after the car is locked or charging starts—lock the car and wait a few seconds.

12. Why is my car not recognising the charger?

Ensure the charger is powered and the connector is fully inserted. Restart both the charger and the vehicle, then reconnect.
If the issue continues, connect the charger online and contact support.

13. Can I use an extension cable with the CITA 7 Pro charger?

• No. Extension cables are unsafe for high-current charging.
• The charger must be connected directly to a dedicated circuit installed by an electrician.

14. The charger worked yesterday but not today — what should I do?

• Perform a full power restart at the breaker. Check for tripped breakers and verify power availability. Review charger app settings for any changes.

15. How can I check if the CITA 7 Pro is delivering full power?

• View live power data in the charger app or an energy meter. Remember, some EVs limit AC intake and may draw less than 7 kW.

16. What routine maintenance does the CITA 7 Pro require?

• Regularly inspect the cable, connector, and enclosure for damage. Clean with a dry cloth only. Arrange a professional inspection once a year.

17. Can two EVs charge from one CITA 7 Pro charger at the same time?

• No. A single charger supports only one vehicle. Charging two EVs requires a second charger.

18. The charger keeps tripping the breaker — what does that mean?

• This may indicate overload, wiring issues, or an internal fault. Stop using the charger and have an electrician inspect the system.

19. Does the CITA 7 Pro need software or firmware updates?

• Yes. Updates improve compatibility and performance. Firmware updates are carried out only by company-authorised personnel.

20. How do I reset the CITA 7 Pro charger?

• Switch the input breaker OFF, wait about 30 seconds, then turn it back ON. Refer to the manual for model-specific reset steps.

21. Can the CITA 7 Pro operate on single-phase power?

• Yes. The charger is designed specifically for single-phase residential power supply.

22. Can I relocate my CITA 7 Pro charger to a new property?

• Yes, but it must be uninstalled and reinstalled by a qualified electrician. Update installation details to maintain warranty coverage.

23. Does the CITA 7 Pro support load balancing?

• Yes, where compatible. Load balancing depends on wiring, CT sensors, firmware, and site configuration. Your installer can confirm feasibility.

24. Is it safe to leave my EV plugged in overnight?

• Yes. The vehicle automatically stops charging when full. Overnight connection is safe under correct installation conditions.

25. What is the difference between charger firmware and software?

• Firmware runs the charger hardware internally. Software refers to the mobile app or web platform used to monitor and control the charger.

26. How can I check if my charger firmware is up to date?

• The firmware version can usually be viewed in the app or web portal. You can also confirm with technical support.

27. How are firmware updates performed on the CITA 7 Pro?

• Firmware updates are done only by authorised technical teams.
• The charger must be online for remote updates via the backend platform.

28. Will firmware updates erase my settings or schedules?

• No. Firmware updates do not delete user settings, schedules, or charging history.

29. Can firmware be downgraded after an update?

• Generally no.
• Downgrades are restricted for safety and compatibility reasons.
• Contact support if issues occur after an update.

30. My charger is no longer connecting to the app — what should I try?

• Check internet connectivity, restart the charger and router, update the app, and try re-pairing the charger.

31. The charger app crashes or won’t open — how can I fix it?

• Update the app, clear cache, restart your phone, or reinstall the app and log in again.

32. The charger won’t connect to Wi-Fi — what should I check first?

• Ensure correct Wi-Fi band (2.4 GHz if required), correct password, and adequate signal strength.
• Reconfigure using AP mode.

33. Does the CITA 7 Pro allow remote firmware updates?

• Yes, but only by authorised technical personnel when the charger is online.

34. Is my data secure when using the charger app?

• Yes. Data is protected using encrypted communication and standard security practices.
• Use only the official app.

35. Can I control the charger using third-party platforms?

• Some models support third-party systems via OCPP.
• Compatibility depends on configuration and firmware.

36. The app shows incorrect charging status or logs — what should I do?

• Refresh app data, restart the charger, and ensure software and firmware are updated.
• Contact support if issues persist.

37. My charging schedules are not running — why?

• Your EV’s internal timer may override the charger schedule.
• Disable one schedule and recreate it in the app.

38. Do firmware updates improve performance as well as security?

• Yes. Updates can improve stability, charging behaviour, safety protections, and sometimes add new features.

39. What electrical supply is required for the CITA 7 Pro?

• A single-phase 230 V supply with a dedicated 32 A circuit, suitable RCD, and MCB is required.
• Installation must be done by a qualified electrician.

40. Can I plug the CITA 7 Pro into a normal wall socket?

• No. It must be hardwired to a dedicated circuit for safe operation.

41. Why does the RCD or MCB trip frequently?

• This usually indicates leakage, overcurrent, wiring damage, or moisture ingress.
• Stop using the charger and have it tested.

42. What cable size is recommended for installation?

• Typically 6 mm² for short runs; longer distances may require 10 mm² or more.
• Final sizing follows local electrical codes.

43. The charger does not power ON — what should I check?

• Verify breaker status, power availability, wiring connections, and LED indicators.
• Contact support if power is present but the unit stays OFF.

44. Can unstable voltage damage the charger?

• Yes. Frequent voltage fluctuations can damage electronics.
• Surge protection is recommended in unstable areas.

45. Is proper earthing mandatory?

• Yes. Correct earthing is essential for safety.
• Additional protections may be required depending on local regulations.

46. Why does charging stop midway through a session?

• This may be caused by voltage drops, EV-side issues, overheating, or communication errors.
• Restart and monitor; contact support if repeated.

47. My charger makes a humming or buzzing sound — is this normal?

• Light humming is normal.
• Loud or unusual noise may indicate a fault and should be inspected.

48. Is load balancing necessary for a home 7 kW charger?

• Not mandatory, but recommended if multiple high-power appliances or EVs are present.

49. Why is there a short delay before charging starts?

• The charger performs safety checks and communication with the EV before delivering power.
• This is normal.

50. Do I need a CT clamp for the CITA 7 Pro?

• Only if using features like load balancing, solar integration, or detailed energy monitoring.

51. Can I charge if the internet connection is down?

• Yes. Offline charging works normally, but cloud features will be unavailable.

52. Why are charging sessions missing from reports?

• This can be due to sync issues, connectivity loss, or logging settings.
• Check network and app sync.

53. What triggers over-temperature protection?

• High ambient heat, direct sunlight, poor ventilation, or internal stress can trigger protection. Improve airflow and shading.

54. Can the charger be connected to a shared consumer unit?

• Possible after capacity assessment, but a dedicated circuit is strongly recommended.

55. What does a solid green LED indicate?

• A solid green LED means the charger is powered, healthy, and ready, or that the EV is fully charged and waiting.