Why isn’t my 7kW EV charger charging my car?

• Make sure the charger is securely plugged into both the power supply and your car.
• Check if your EV supports a 7kW charger.
• Look at your home fuse box — are any breakers tripped?
• See if there are any warning lights or messages on the charger or your car’s dashboard.

The charger starts charging, then stops. What’s wrong?

• This might be caused by a loose connection or the charger getting too hot.
• Inspect the plug and socket — is there any damage or are they unusually warm?
• Check if there are any timers set on your EV or in the charger’s app that might stop charging.

Why is my car charging slower than expected?

• Your EV’s onboard charger might only accept a certain speed — the car controls this.
• Very hot weather or your EV’s battery system might slow down charging to protect the battery.

What if there’s a red light or error code on the charger?

• Look up the error code in your user manual—it will explain what it means.
• Common reasons include ground faults, too much current, or communication problems.
• Try turning the charger off and on again. If it still shows an error, please contact our support team.

Can I install the 7kW charger myself at home?

• No. For your safety and to meet local rules, a certified electrician must install it.

Is it safe to charge my EV in the rain or during wet weather?

Yes, it’s generally safe to charge your EV in the rain—most modern EV chargers are weatherproof and come with high IP ratings (like IP65 or higher), meaning they’re built to handle rain, dust, and outdoor conditions.

Just follow these safety tips:

• Make sure the plug and socket are dry before connecting.
• Ensure the charger is properly installed with sealed cables and a weatherproof cover, especially for outdoor use.

If everything is installed correctly, charging in wet weather is completely safe.

Why does my charger make a clicking sound?

• That’s usually just a relay switching—it’s normal.
• If it clicks a lot or stops charging, get the charger checked.

My charger won’t connect to Wi-Fi or the app. What should I do?

• Restart your charger.
• Make sure it’s close enough to your Wi-Fi router.
• Try reconnecting through the charger’s app settings.
• Also, double-check that your Wi-Fi has an internet connection.

Why is my car not recognizing the charger?

• Check if the charger is switched on and the plug is firmly connected to your car.
• Try turning off your car and the charger, then turn them back on.
• If it still doesn’t work, the cable or connector might be damaged. Contact a professional for help.

Can the 7kW charger overcharge my car?

• No. Your EV has a built-in system that stops charging automatically when the battery is full.

How do I schedule charging times?

• Use the charger’s app or your car’s own charging menu to set when you want it to charge—perfect for cheaper off-peak electricity hours.

My EV charger is getting hot — is that normal?

It’s normal for your charger to feel a bit warm when it’s working. But if it becomes very hot—too hot to touch—stop using it right away. This could mean there’s a loose connection, too much load on the circuit, or a problem inside the charger. Please call a qualified technician to check it.

The charging cable won’t lock into the car—what should I do?

• Look inside the plug and your car’s charging port to see if there’s any dirt or debris. Clean if needed.
• Make sure the plug is straight and pushed in all the way.
• Some cars only lock the cable after you lock the doors or when charging begins. Try locking your car or waiting a moment.

Why is my car not recognizing the charger?

• Check if the charger is switched on and the plug is firmly connected to your car.
• Try turning off your car and the charger, then turn them back on.
• If it still doesn’t work, the cable or connector might be damaged. Contact a professional for help.

Can I use an extension cord with my 7kW EV charger?

• No, please don’t use an extension cord. Your charger needs a lot of power, and using an extension can be dangerous. Always plug your charger directly into the proper socket installed by an electrician.

My charger worked yesterday but not today—what changed?

• Your charger might have updated its software (through the app or screen).
• Try turning it off completely, waiting a few seconds, and then turning it back on.
• Check if a circuit breaker has tripped or there’s a problem with your power supply.

How can I check if the charger is supplying full 7 kW power?

• You can use the charger’s app (if it has one) or a smart energy meter to see how much power is being delivered.
• Keep in mind, some cars can’t take 7kW — they might only draw 3.6 kW because of their own limits.

What maintenance does the charger require?

• Look over the cables, plug, and charger box now and then to see if there’s any damage or wear.
• Wipe the plug and socket gently with a dry cloth. Avoid using water or cleaners.
• Once a year, have a licensed technician do a full check to keep everything safe.

Can two EVs be charged with the same 7kW charger?

• No. A single 7kW charger can only charge one car at a time. You would need another charger to charge two cars at once.

My charger is tripping the breaker — what could be wrong?

• It might be drawing more power than your circuit can handle.
• Or there could be a fault inside the charger or your wiring.
• Please stop using it and have a qualified electrician inspect everything.

Does my charger need a software update?

• Yes. Many smart chargers get software updates to improve how they work or fix small problems.
• Check the charger’s app or the manufacturer’s website from time to time to see if there are any new updates.

How do I reset my 7kW charger?

• Most chargers have a small reset button. If not, you can reset it by turning off the power at the breaker, waiting 30 seconds, and turning it back on. For exact steps, please check your charger’s manual.

Can I install a 7kW charger on a single-phase power supply?

• Yes, absolutely. A 7 kW charger is usually made for single-phase power, which is what most homes have.

Can I relocate my charger to a new home?

• Yes, you can move your charger. But it must be uninstalled and reinstalled by a qualified electrician. Also, check your warranty — some brands have specific rules about moving chargers.

Does my charger support load balancing?

• Many smart chargers do. It depends on the model you have. Please check your charger’s manual or spec sheet for this feature.

Is it okay to leave the charger plugged into the car overnight?

• Yes, it’s perfectly safe. Modern EVs automatically stop charging when the battery is full, so overnight charging is not a problem.

What is the difference between firmware and software in my EV charger?

• Firmware is like the built-in brain of your charger that runs it. Software is usually an app on your phone or computer that lets you control or monitor the charger.

How do I know if my charger firmware is up to date?

• You can usually check this in the charger’s mobile app or web portal. Some chargers also show the firmware version on their display screen or with indicator lights.

How do I update the firmware on my 7kW charger?

• If your charger supports this, open the mobile app and look for a firmware update option. Make sure your charger is connected to Wi-Fi or mobile data. Then simply follow the on-screen steps.

What happens if the firmware update fails?

• Do not unplug or turn off the charger while it’s updating. If the update fails, try restarting the charger and run the update again. If it still doesn’t work, contact customer support.

Will a firmware update erase my charging schedules or settings?

• Most firmware updates keep your settings safe. But big updates might reset them. If you can, back up your settings in the app before starting the update.

Can I manually roll back to a previous firmware version?

• Usually no. Most manufacturers don’t allow going back to an old version for security and performance reasons. If the new update causes problems, please contact support.

Why is my charger not connecting to the app anymore?

• First, check if your app and the charger’s firmware are both up to date. Try restarting your Wi-Fi router and the charger. You might also need to re-pair the charger in the app.

The charger app crashes or doesn’t load – what can I do?

• Clear the app’s cache and restart your phone. Make sure you’re using the latest version of the app. If it still crashes, try uninstalling and reinstalling it.

My charger won’t connect to Wi-Fi — what should I check?

• Make sure your Wi-Fi is a 2.4GHz network (some chargers can’t use 5GHz). Double-check your Wi-Fi password and make sure the charger is close enough to your router.

Does my charger support remote firmware updates?

• Most newer smart chargers do. Check your charger’s manual or product specifications to be sure.

Can I use the charger if the internet connection is down?

• Yes. Your charger will still charge your car even if the internet is down.
• However, things like scheduling, remote start/stop, or checking charge reports won’t work until your internet comes back.

Is my data safe when using the charger’s mobile app?

• Yes. Trusted brands make sure your data is encrypted and follow strict privacy laws.
• Always download the official app from the app store, and never share your login details with anyone.

Can I use third-party apps to control my EV charger?

• Some chargers allow you to connect with third-party apps like OCPP platforms or smart home systems (like Home Assistant).
• To be sure, check if your charger supports this or has an open API. You can find this in your charger’s manual or by asking us.

What should I do if the app shows incorrect charging status or logs?

• Try syncing the app manually or restarting your charger.
• Make sure both your app and charger firmware are updated to the latest version.
• If it still doesn’t look right, please contact us so we can help you sort it out.

Why are scheduled charges not working through the app?

• Sometimes your EV’s own schedule might override the charger’s schedule.
• Check that your charger’s clock and timezone are set correctly.
• Try deleting and setting up the schedule again, and make sure your charger’s software is up to date.

Does the firmware update improve charging performance or just security?

• It usually does both! Firmware updates can fix bugs, improve safety, make charging more efficient, and even add new features.

What type of electrical supply is required for a 7kW charger?

• A 7kW charger needs a single-phase 230V supply on a 32A circuit.
• It should also have its own safety switch (RCD Type A or B, depending on local rules).
• A qualified electrician will handle this during installation.

Can I plug the 7kW charger into a standard household socket?

• No. A 7kW charger must be hardwired into a dedicated circuit by a professional electrician. It’s not like plugging in a toaster or kettle.

Why does the charger trip the RCD or MCB frequently?

• This might mean there’s a problem like a ground fault, leakage, or too much current.
• Check for things like water getting into the charger or damaged cables.
• An electrician should check it with special tests to find out what’s wrong.

What cable size should be used for a 7kW charger installation?

• Usually, a 6mm² cable is fine for short distances. For longer runs, you might need 10mm² or more to avoid power loss.
• Always follow your local electrical rules — your installer will make sure of this.

My charger won’t power on — what should I check first?

• Check if power is reaching the charger — is the breaker on?
• Look for blown fuses or loose wires.
• Make sure there aren’t any safety lockouts or error lights on the charger.
• If you’re not sure, give us a call — we’re happy to help.

Can power fluctuations damage my 7kW charger?

• No. A 7kW charger must be hardwired into a dedicated circuit by a professional electrician. It’s not like plugging in a toaster or kettle.

Does my charger need earthing?

• No. A 7kW charger must be hardwired into a dedicated circuit by a professional electrician. It’s not like plugging in a toaster or kettle.

Why is the charging session interrupted midway?

• No. A 7kW charger must be hardwired into a dedicated circuit by a professional electrician. It’s not like plugging in a toaster or kettle.

My charger makes a humming or buzzing noise — is this normal?

• No. A 7kW charger must be hardwired into a dedicated circuit by a professional electrician. It’s not like plugging in a toaster or kettle.

Is load balancing required for a 7kW home charger?

• No. A 7kW charger must be hardwired into a dedicated circuit by a professional electrician. It’s not like plugging in a toaster or kettle.

What happens during a power outage while charging?

• No. A 7kW charger must be hardwired into a dedicated circuit by a professional electrician. It’s not like plugging in a toaster or kettle.

Why is there a delay after plugging in before charging starts?

• No. A 7kW charger must be hardwired into a dedicated circuit by a professional electrician. It’s not like plugging in a toaster or kettle.

Does my EV charger require a CT clamp (Current Transformer)?

• No. A 7kW charger must be hardwired into a dedicated circuit by a professional electrician. It’s not like plugging in a toaster or kettle.

Why is the charging session not logging any data?

• This might be due to a small error in the charger’s software or app communication, or the data logging feature may not be working.
• Check your Wi-Fi connection, make sure your app is syncing, and confirm that logging is turned on in your app settings.

What causes over-temperature protection to trigger?

• This happens if the charger gets too hot. It could be from:
• Very high outside temperatures
• Direct sunlight on the charger
• Poor ventilation around it
• Or an electrical issue inside the charger
• Make sure your charger is installed somewhere with good airflow and not under direct sun all day.

The charger displays “overcurrent” — what does that mean?

• It means the charger tried to draw more current than it’s allowed to.
• This can be caused by wrong settings, a wiring issue, or a problem inside your EV’s onboard charger.
• Get an electrician to check it.

My charger shows “vehicle not detected” — what’s wrong?

• This usually means
• The plug isn’t fully inserted into your car
• The charger and car couldn’t “talk” to each other properly
• The cable or connector might be faulty
• Or your car is off or in sleep mode
• Try unplugging and plugging it back in firmly, and make sure your car is ready to charge.

What does a solid green LED light mean on my charger?

• Your charger is powered on, working fine, and ready to start charging.
• It can also mean your car is already fully charged, or the charger is just waiting.

Why is my charger’s LED blinking yellow?

• Your charger is in standby. It’s either
• Waiting to communicate with your car
• Or waiting for a scheduled charging time to begin
• Check that the vehicle is plugged in properly and your schedule settings are correct.

What does a red blinking LED indicate?

• This means there’s some kind of fault or safety issue, like:
• A ground fault
• Drawing too much current
• Overheating
• Or a communication error
• Check your app or the charger display for a fault code. Try unplugging everything and restarting. If it continues, contact support.

Why is the gun lock mechanism blinking red?

• The charging connector isn’t properly locked into your car.
• This could be from:
• The plug not being fully inserted
• Dirt or debris blocking the lock pin
• Or a small fault in the lock motor
• Try unplugging and plugging it in again, or restart the charger. If it keeps happening, get in touch with support.

My charging gun won’t unlock – what should I do?

• Wait for 10–30 seconds after charging stops — many chargers delay unlocking.
• Make sure your car isn’t keeping it locked (some EVs do this when parked and secured).
• If still stuck, use the manual unlock feature (you’ll find this in your charger’s app or manual).

What does a solid red LED light mean?

• This means there’s a serious issue inside the charger, like a hardware fault.
• For safety, the charger has stopped working.
• Try switching the power off at the breaker, wait 30 seconds, then turn it back on.
• If the red light stays on, stop using the charger and contact our technical support team right away.

Why is the LED light off completely?

• This usually means:
• There’s no power coming to the charger.
• An internal fuse may have blown.
• Or if you have a smart charger, it might just be in sleep mode.
• Check your fuse box or circuit breaker to make sure power is on.
• If everything looks fine but there’s still no light, please contact support.

What does alternating red/yellow blinking mean?

• This pattern often points to a software problem, safety lockout, or the charger couldn’t start up properly.
• Try resetting the charger by turning the power off and on.
• Also check your app — it might prompt you for a firmware update or show a diagnostic message.

Can I customize the LED colors or sounds on my charger?

• Some smart chargers let you change the LED brightness, pick different color themes, or adjust sounds.
• You can do this through the mobile app or settings menu if your charger supports it.
• Check your charger manual or app features to see what’s possible.

What does a flashing green LED mean during charging?

• This is a good sign — it means your charger is actively charging your car.
• If the flashing starts to look irregular or stops suddenly, check that the cable is properly connected.
• Also open your app to see if there are any alerts.

Why does my charger show a green LED, but my car isn’t charging?

• A solid green light means the charger is ready.
• If your car isn’t charging, it might not be asking for power.
• Check your car’s own settings or schedule, the battery’s state of charge (SoC), or any fault messages inside your car.

The LED indicator keeps cycling through colors – is that normal?

• Yes, this often means the charger is starting up, running self-checks, or updating its software.
• Give it a few minutes.
• If it doesn’t settle back to a steady green or yellow, try turning the charger off and back on.