What is the CITA EV CPMS (Charger Point Management System)?

• The CPMS is a web-based platform that helps operators, support teams, and technicians manage EV chargers. It lets you monitor charger status, control sessions remotely, update firmware, view reports, and handle faults from anywhere.

How can I monitor the status of chargers in the CPMS?

• You can see real-time charger status—such as Available, Charging, Faulted, or Offline—directly from the CPMS dashboard. It helps you track what's working and what needs attention instantly.

Can I start or stop a charging session remotely?

• Yes. You can remotely Start or Stop a charging session, Reset the charger (soft or hard), or Lock/Unlock a connector—all directly from the CPMS.

How do I update charger firmware from the CPMS?

• The CPMS shows the current firmware version of each charger. You can upload new firmware or schedule updates to install during off-peak hours.

What OCPP data can I view in CPMS?

• CPMS allows visibility and control over key OCPP messages used for monitoring and operations.
• This includes trigger messages such as Remote Start/Stop, along with Status Notifications and Boot Notifications, helping improve real-time monitoring, control, and troubleshooting.

Does CPMS alert me if something goes wrong with a charger?

Yes. CPMS sends real-time error alerts for issues like overheating, power loss, cable lock errors, or offline status. You can receive notifications and take action quickly.

Can I view charging session history?

• Yes. Each session log includes energy consumed (in kWh), time and duration, and the user who initiated it (via RFID or app).

Are energy usage reports available?

• Absolutely. You can generate daily, weekly, or custom energy usage reports filtered by charger, site, or operator—ideal for billing or internal audits.

What user roles are available in CPMS?

• There are three main user roles:
• Super Admin – Full access and control
• Operator – Limited to assigned stations or regions
• Technician – Access to maintenance, diagnostics, and remote controls

What features are available in the Web Portal dashboard?

• You’ll get a complete overview: number of chargers, real-time session status, any active faults, and usage insights - all in one place.

Can I view charger locations on a map?

• Yes, the portal includes a map view showing the live location of all chargers—great for planning operations or responding to issues.

How do I manage sites in the portal?

You can add or update charger site details like name, location, and charger types. This helps keep your network organized and searchable.

Can I create or manage users in the portal?

• Yes. Admins can add new users, assign roles (like Operator or Technician), and set access permissions easily through the User Management section.

How do I set pricing for charging?

• The portal allows you to configure tariff settings per site—choose to charge by energy (per kWh) or time (per minute).

Can I manage RFID cards for drivers or fleets?

• Yes. You can add new RFID cards, link them to specific users or vehicles, and block cards if needed—ideal for fleet management.

How does the web portal sync with the CITA EV App?

• Any charger or user added in the CPMS or portal appears on the CITA EV App (iOS/Android). Charging session data, pricing, and locations are fully synced in real time.

What can users do on the CITA EV App?

• Drivers can start or stop charging, track live charging status, view past session history, and pay for sessions (if billing is enabled)—all from the mobile app.

Do chargers show up on the app automatically?

• Yes, any charger marked as public in the CPMS will be visible in the app’s map view, making it easier for users to find and use nearby chargers.

Who can access the CPMS and Web Portal?

• Only authorized users with login credentials can access the system. Optional two-factor authentication adds extra protection for sensitive actions.

How is access controlled for different users?

• Permissions are managed through roles (Super Admin, Operator, Technician). Each role has defined limits based on operational needs and responsibilities.

Can I fix issues remotely using the CPMS?

• Yes. Support teams use CPMS to reset chargers, unlock stuck cables, diagnose faults, or push firmware updates—all without being on-site.

How do I track charger performance for clients or site owners?

• Use the energy reports and session history features to monitor usage, identify trends, and share reports with clients or stakeholders.

Can I assign RFID cards to specific drivers or fleets?

• Yes, each RFID card can be linked to a driver profile. You can also manage fleets with grouped access and usage tracking.

How do I sign up or get access to the portal?

• 1. Visit the CPMS login page (your installer or system provider should give you the link).
• 2. If you're a new user, ask your network admin or installer to create your account.
• 3. You’ll get a username and password via email or from the admin.
• 4. Use those credentials to log in.

Note: Most systems don’t allow self-registration unless your provider enables it.

How do I check the status of a charger?

• 1. Log in to the portal.
• 2. Go to the Dashboard or Chargers List.
• 3. Look for these status indicators:
• • Green: Available or Charging
  • Red: Fault/Error
• Grey or White: Offline You’ll also see real-time charging updates and the last time the charger communicated with the system.

How do I restart or reset a charger?

• 1. Select the charger from the list.
• 2. Click on Actions or Remote Commands.
• 3. Choose either:
• Soft Reset – restarts the software (quick refresh).
• Hard Reset – restarts the entire charger (like turning off and on).
• 4. Confirm your choice and wait a few moments for the charger to reboot.

How do I view error or fault codes?

• 1. Open the charger details.
• 2. Go to Status or Event Logs.
• 3. You’ll see a list of error messages like:
• • Communication issues
  • Plug or lock failure
  • Overheating Use this info to troubleshoot or contact support for help.

How do I add or assign an RFID card to a user?

• 1. Go to RFID Management or User Settings.
• 2. Click Add Card.
• 3. Enter:
• • The RFID card number (UID)
  • Assign it to an existing user or create a new user
• 4. Save the card. The user can now tap the card to start or stop charging at supported chargers.

How can I download charging session reports?

• 1. Go to Reports > Charging Sessions.
• 2. Choose filters like:
• • Date range
  • Charger name
  • Specific user
• 3. Click Export to download in Excel or CSV format.
• The report shows charging time, energy used, duration, and cost (if pricing is set).

How do I push firmware updates to a charger?

• Go to Firmware Update in the charger settings.
• Select the charger(s).
• Upload the firmware file or choose from the available list.
• Schedule when to update (now or later). The system will show a message like “Update in Progress” until it’s done.

How does the portal sync with the mobile app?

• Users added in the portal automatically appear in the mobile app (if this feature is enabled).
• Chargers marked as “Public” will show up on the app map.
• Any charging session started through the app will also show in the portal records.

What should I do if I forgot my password?

• On the login page, click Forgot Password.
• Enter your registered email.
• Follow the link sent to your inbox to reset your password. If you don’t get an email, ask your system admin for help.

What are the different user roles in CPMS?

• Role	Access Level
  Admin	Full control over all chargers and settings
  Operator	Access to specific chargers or locations
  Technician	Can view and control chargers but not change settings

Can I use the CPMS on mobile?

• Yes, the CPMS can be accessed on mobile devices via a web browser.
• The CITA EV CPMS mobile app is currently not available, but the web portal works smoothly on smartphones and tablets using browsers such as Chrome or Safari for monitoring and basic controls.

What does "Charger Offline" mean?

• "Offline" means the charger is not connected to the system anymore. This can happen due to:
• No internet connection (Wi-Fi or 4G issue)
• Power cut
• Network or router problems. Try checking the charger lights or screen, and restart it. If it stays offline, contact your support team.

What is the difference between soft reset and hard reset?

• Soft Reset restarts the software, like refreshing an app.
• Hard Reset cuts and restores power, like unplugging a device.
• Use soft reset for minor issues. Use hard reset only if the charger is stuck or not responding.

Can I rename my chargers for easier identification?

• Yes. Go to Chargers > Edit Name.
• You can name it anything like “Villa Charger” or “Parking Bay 3” so you and your users can easily recognize it.

Can I restrict who uses my charger?

• Yes. You can:
• Limit access using RFID cards
• Set the charger to “Private Mode” so only approved users can use it Public chargers will be visible to anyone using the mobile app.

Can I set different rates for different users?

• Yes, if your system allows it.
• You can create price groups for:
• Staff
• VIPs
• Tenants
• Ask your admin or installer to help set this up.

What happens if charging suddenly stops?

• Possible reasons:
• EV is fully charged
• The plug was removed
• Power supply interrupted
• The charger has a fault
• Check the charger status in the portal. Try restarting the session or reset the charger.

What is RFID and why do I need it?

• RFID is a card or tag that lets you start/stop charging without a phone.
• It’s handy for places with poor mobile signal or where users don’t want to use an app.
• Lost cards can be deactivated through the portal.

How often should I check the portal?

• For home or private chargers: once a day is fine
• For public or commercial chargers: check more often or enable email alerts for errors and faults

Is CPMS cloud-based? Do I need to install anything?

• Yes. It runs in your browser—no download needed.
• You only need:
• • Internet connection
  • A device (laptop, tablet, or phone)
  • Login credentials

Can I give someone access to only one charger or site?

• Yes. You can create user accounts and limit their access to specific chargers or locations.
• This is useful for building managers or property owners managing multiple chargers.

How do I add a new charger to my portal?

• Usually, your installer or support team will do this for you.
• They’ll need:
• The charger’s serial number
• Internet access setup (SIM card or Wi-Fi)
• To register it in the backend system Once that’s done, it will appear in your dashboard.

What is the "kWh" shown in the report?

• "kWh" stands for kilowatt-hour. It measures how much electricity was used during a charging session.
• For example, 10 kWh might give your EV 50–60 km of driving range (depending on the car).