cita-ev-logo

Home

AC Charger Support

DC Charger Support

Software Support

Partner Training

Documents library

User Dashboard

Partner Log in
Login
Picture of PUVAN-ADMIN

Hello. How can we help you?

1. What type of connector does the DC charger use?
  • The CITA Smart 30kW DC charger uses a CCS2 connector.
  • This is one of the most common types used in electric vehicles across Europe and the GCC. If your EV has a CCS2 port, it will work with this charger.
  • It depends on your car’s battery size.
  • For example, if your battery is around 40kWh, it can charge from 20% to 80% in about 40–45 minutes with this 30kW charger.
  • Recommended converter cables can be used to connect vehicles with different connector configurations.
  • Care must be taken while selecting the correct converter cable to ensure compatibility and safe operation.
  • Always use certified and approved converter cables only.
  • Yes, this charger is built for all kinds of weather. It has a strong protection rating (IP65), which means it can handle dust, heat, and rain. Just make sure the cable and connector are dry before plugging in.
  • You can use the charger in a few different ways. It works with RFID cards, contactless payment cards, and the CITA EV app.
  • The app isn’t required—but it gives you more features like checking your charging history, starting a session remotely, and getting updates.
Starting a session is simple. You can choose any one of these:
  • Tap your RFID card on the reader
  • Follow the instructions on the touchscreen
  • Use the CITA EV app to start it remotely
Just make sure your EV is plugged in properly before starting.
  • Yes, you can schedule charging through the CITA EV app—if your vehicle supports delayed charging.
  • The charger itself doesn’t set time schedules, but the app helps you start charging during cheaper electricity hours when your EV allows it.
  • After plugging in, start the session using the mobile app, web app, or RFID card.
  • If the charger is set to plug-and-play mode, charging will begin automatically once the connector is inserted.
  • If charging does not start, check the connection and contact CITA customer support for assistance.
  • This message can show up for a few reasons:
  • There might be an issue with your payment method
  • The power supply might be unstable
  • Your EV may not be communicating properly with the charger
Try stopping the session and starting again. If there’s another charging cable available, try that too. If it still doesn’t work, get in touch with support.
  • Yes, this charger supports OCPP 1.6J. That means it works well with CITA’s Charge Point Management Software (CPMS) and other OCPP-compliant platforms for tracking usage, billing, and remote control.
  • The charger comes with a 2-year standard warranty. If you want a longer warranty, you can choose to extend it with additional cost, you can contact your seller on this.

It is recommended to have the complete charger system checked once every year by factory-authorised personnel.

A yearly professional inspection helps ensure safe operation, correct performance, and early detection of any internal or wiring issues.

  • Firmware can be updated by company-authorised personnel only.
  • Please contact our technical support team for any firmware-related issues or update requests.
  • Yes. Users can make payments through the CITA EV App using supported digital payment methods such as Apple Pay or Google Pay.
  • Availability may depend on region and app payment support settings.
  • Yes. If the internet connection is down, the charger still works for basic things like starting and stopping with an RFID card.
  • Once the internet is back, payment data and reports will sync automatically.
  • The charger can connect to the internet using a wired cable (Ethernet), 4G SIM card, or Wi-Fi.
  • This helps it talk to the backend system for updates, monitoring, and payments.
  • Yes, if your site already has solar panels or a backup power system, this charger can be connected and work with them, depending on your site’s setup.
  • Yes, the charger can share power smartly if there are multiple chargers or heavy power loads. It ensures the electricity is used efficiently and safely.
  • Yes. You can set the charger to allow charging only for:
  • Users with approved RFID cards
  • Users logged into the CITA EV app
  • Yes, definitely. This charger is perfect for busy places like malls, offices, stadiums, hotels, and public parking lots. It supports features like payments, usage tracking, and reports.
  • Here’s what you can try:
  • Wait 2–3 minutes to see if it restarts by itself
  • Do a hardware reset by power cycling the unit
  • If it’s still frozen, contact CITA support. There might be a software issue
  • This might happen because:
  • The internet is slow, so data takes time to update
  • The internal energy meter may be having a fault
  • The charger’s display settings might be wrong Check that the charger’s software is up-to-date and the meter is working correctly.
  • The cable is usually about 4 to 5 meters long. Make sure it’s not pulled too tight or stretched—this helps keep both the cable and the connector in good condition.
  • Yes. Once you start charging, the connector locks itself into the car. It won’t come out until you end the session or press the stop button.
  • This charger model is suitable for floor-mounted installation only. Wall mounting is not supported for this unit.
  • Other wall-mounted charger models are available and can be selected based on site requirements and installation needs.
  • Yes. With the CITA CPMS dashboard, you can control and monitor all your chargers, even if they’re at different locations — all from a single login.
  • Yes. You can choose how users are billed, such as:
  • Per kilowatt-hour (energy used)
  • Per minute (time spent charging)
  • Fixed session fees or extra charges for idling after charging
  • Yes. This feature requires additional settings and configuration on the product. Once properly configured, session reports and updates can be sent by email or SMS.
  • Yes, it meets the safety and electrical standards required in the UAE and GCC countries. It is approved by DEWA, ADQCC, and SASO.
  • Yes. Depending on the region, the charger includes MID-certified or locally approved meters that are accurate and suitable for billing purposes.
  • The charger has an IP54/IP55 rating, which means it's protected from dust and rain. It also has an IK10 rating, meaning it's very strong and resistant to impact or tampering.
  • Yes, most models include a big red emergency stop button. If something goes wrong, you can press it to stop all charging activity right away.
  • The charger will stop charging safely. Once power is back, the session may restart on its own—this depends on the charger and your car’s settings.
  • Yes. The charger is very safe and includes:
  • Over-voltage protection (for power spikes)
  • Over-temperature protection (if it gets too hot)
  • Short-circuit protection
  • Ground fault protection
1. What type of connector does the DC charger use?
  • The CITA Smart 30kW DC charger uses a CCS2 connector.
  • This is one of the most common types used in electric vehicles across Europe and the GCC. If your EV has a CCS2 port, it will work with this charger.
  • It depends on your car’s battery size.
  • For example, if your battery is around 40kWh, it can charge from 20% to 80% in about 40–45 minutes with this 30kW charger.
  • Recommended converter cables can be used to connect vehicles with different connector configurations.
  • Care must be taken while selecting the correct converter cable to ensure compatibility and safe operation.
  • Always use certified and approved converter cables only.
  • Yes, this charger is built for all kinds of weather. It has a strong protection rating (IP65), which means it can handle dust, heat, and rain. Just make sure the cable and connector are dry before plugging in.
  • You can use the charger in a few different ways. It works with RFID cards, contactless payment cards, and the CITA EV app.
  • The app isn’t required—but it gives you more features like checking your charging history, starting a session remotely, and getting updates.
Starting a session is simple. You can choose any one of these:
  • Tap your RFID card on the reader
  • Follow the instructions on the touchscreen
  • Use the CITA EV app to start it remotely
Just make sure your EV is plugged in properly before starting.
  • Yes, you can schedule charging through the CITA EV app—if your vehicle supports delayed charging.
  • The charger itself doesn’t set time schedules, but the app helps you start charging during cheaper electricity hours when your EV allows it.
  • After plugging in, start the session using the mobile app, web app, or RFID card.
  • If the charger is set to plug-and-play mode, charging will begin automatically once the connector is inserted.
  • If charging does not start, check the connection and contact CITA customer support for assistance.
  • This message can show up for a few reasons:
  • There might be an issue with your payment method
  • The power supply might be unstable
  • Your EV may not be communicating properly with the charger
Try stopping the session and starting again. If there’s another charging cable available, try that too. If it still doesn’t work, get in touch with support.
  • Yes, this charger supports OCPP 1.6J. That means it works well with CITA’s Charge Point Management Software (CPMS) and other OCPP-compliant platforms for tracking usage, billing, and remote control.
1. What type of connector does the DC charger use?
  • The CITA Smart 30kW DC charger uses a CCS2 connector.
  • This is one of the most common types used in electric vehicles across Europe and the GCC. If your EV has a CCS2 port, it will work with this charger.
  • It depends on your car’s battery size.
  • For example, if your battery is around 40kWh, it can charge from 20% to 80% in about 40–45 minutes with this 30kW charger.
  • Recommended converter cables can be used to connect vehicles with different connector configurations.
  • Care must be taken while selecting the correct converter cable to ensure compatibility and safe operation.
  • Always use certified and approved converter cables only.
  • Yes, this charger is built for all kinds of weather. It has a strong protection rating (IP65), which means it can handle dust, heat, and rain. Just make sure the cable and connector are dry before plugging in.
  • You can use the charger in a few different ways. It works with RFID cards, contactless payment cards, and the CITA EV app.
  • The app isn’t required—but it gives you more features like checking your charging history, starting a session remotely, and getting updates.
Starting a session is simple. You can choose any one of these:
  • Tap your RFID card on the reader
  • Follow the instructions on the touchscreen
  • Use the CITA EV app to start it remotely
Just make sure your EV is plugged in properly before starting.
  • Yes, you can schedule charging through the CITA EV app—if your vehicle supports delayed charging.
  • The charger itself doesn’t set time schedules, but the app helps you start charging during cheaper electricity hours when your EV allows it.
  • After plugging in, start the session using the mobile app, web app, or RFID card.
  • If the charger is set to plug-and-play mode, charging will begin automatically once the connector is inserted.
  • If charging does not start, check the connection and contact CITA customer support for assistance.
  • This message can show up for a few reasons:
  • There might be an issue with your payment method
  • The power supply might be unstable
  • Your EV may not be communicating properly with the charger
Try stopping the session and starting again. If there’s another charging cable available, try that too. If it still doesn’t work, get in touch with support.
  • Yes, this charger supports OCPP 1.6J. That means it works well with CITA’s Charge Point Management Software (CPMS) and other OCPP-compliant platforms for tracking usage, billing, and remote control.
1. What type of connector does the DC charger use?
  • The CITA Smart 30kW DC charger uses a CCS2 connector.
  • This is one of the most common types used in electric vehicles across Europe and the GCC. If your EV has a CCS2 port, it will work with this charger.
  • It depends on your car’s battery size.
  • For example, if your battery is around 40kWh, it can charge from 20% to 80% in about 40–45 minutes with this 30kW charger.
  • Recommended converter cables can be used to connect vehicles with different connector configurations.
  • Care must be taken while selecting the correct converter cable to ensure compatibility and safe operation.
  • Always use certified and approved converter cables only.
  • Yes, this charger is built for all kinds of weather. It has a strong protection rating (IP65), which means it can handle dust, heat, and rain. Just make sure the cable and connector are dry before plugging in.
  • You can use the charger in a few different ways. It works with RFID cards, contactless payment cards, and the CITA EV app.
  • The app isn’t required—but it gives you more features like checking your charging history, starting a session remotely, and getting updates.
Starting a session is simple. You can choose any one of these:
  • Tap your RFID card on the reader
  • Follow the instructions on the touchscreen
  • Use the CITA EV app to start it remotely
Just make sure your EV is plugged in properly before starting.
  • Yes, you can schedule charging through the CITA EV app—if your vehicle supports delayed charging.
  • The charger itself doesn’t set time schedules, but the app helps you start charging during cheaper electricity hours when your EV allows it.
  • After plugging in, start the session using the mobile app, web app, or RFID card.
  • If the charger is set to plug-and-play mode, charging will begin automatically once the connector is inserted.
  • If charging does not start, check the connection and contact CITA customer support for assistance.
  • This message can show up for a few reasons:
  • There might be an issue with your payment method
  • The power supply might be unstable
  • Your EV may not be communicating properly with the charger
Try stopping the session and starting again. If there’s another charging cable available, try that too. If it still doesn’t work, get in touch with support.
1. What type of connector does the DC charger use?
  • The CITA Smart 30kW DC charger uses a CCS2 connector.
  • This is one of the most common types used in electric vehicles across Europe and the GCC. If your EV has a CCS2 port, it will work with this charger.
  • It depends on your car’s battery size.
  • For example, if your battery is around 40kWh, it can charge from 20% to 80% in about 40–45 minutes with this 30kW charger.
  • Recommended converter cables can be used to connect vehicles with different connector configurations.
  • Care must be taken while selecting the correct converter cable to ensure compatibility and safe operation.
  • Always use certified and approved converter cables only.
  • Yes, this charger is built for all kinds of weather. It has a strong protection rating (IP65), which means it can handle dust, heat, and rain. Just make sure the cable and connector are dry before plugging in.

Need more help?

We’re here to support you with anything related to your CITA EV charger.

Submit ticket

Raise a support request and our team will get back to you soon.
Submit ticket

Chat with us

Get quick answers from our support team in real-time.
Chat now

Support Hotline

Speak directly with our experts for urgent assistance.
Hotline No : +44 800 368 6362
Your trusted space for EV charging knowledge.

Home
Chargers

Commercial
Chargers

Software
Solutions

CITA EV
Support

Follow us

Newsletter

© Copyright 2006 – 2024 | CITA Smart Solutions | All Right Reserved