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Hello. How can we help you?

What platforms does the CITA EV App support?
  • The CITA EV App is available on iOS and Android devices.
  • Navigate to the App Store or Google Play Store on your smartphone, search for “CITA EV,” and download the app.
  • Alternatively, access the platform as a web app by visiting https://citaev.com on your device browser.
  • Open your CITA EV App.
  • Tap REGISTER HERE on the welcome screen.
  • Enter your email address and phone number and create a password.
  • You’ll receive an OTP or email verification link. Follow the instructions to verify your account.
  • Once verified, log in with your new credentials.
  • After opening the app, stay on the Home Screen and select “Find a Charger” to open the Map View.
  • The app will automatically detect your current location and display all nearby charging stations.
  • Tap on any charger pin to view details, availability, and pricing, and to open navigation directions in Google Maps.

  • Start a charging session by scanning the charger’s QR code or by selecting the charger on the map and pressing Start Charge.

  • Once charging begins, your screen will show:
    • Current power (kW)
    • Energy delivered (kWh)
    • Session duration
    • Estimated cost

  • You can check this anytime by tapping Charging Now on the bottom bar.

  • Open the app and select your paired charger (for home installations).
  • Tap Schedule.
  • Choose the start time and end time for your charging session.
  • Confirm by tapping Save Schedule.
    This allows you to take advantage of off-peak energy tariffs and optimise your costs. (currently available only in the UK).
  • Open the app and go to “Settings.“
  • In the settings, look for the
  • Options called:
    • Off-peak
    • Randomise
  • Turn Off-peak options ON.
  • Go back to the main screen.
  • Set your charging schedule
  • You will now see a section or button named “Schedule”.
  • Tap on it, then choose “Add schedule” or “Set schedule”.
  • Select your desired start and end time for charging.
  • Confirm your schedule until you see a message saying “Successful”.
  • Plug the charging cable into the charger side first.
  • Open the app and tap “Charge”.
  • Plug the other end of the cable into your car.
  • Wait for confirmation.
  • The app should display “Charging“
  • Note: The charging might show as “paused” on the charger because it is waiting for the scheduled start time – this is normal. The car itself should not be paused.
  • Make sure you disable any scheduled charging you may have set in your car settings.
  • The car should be set to “charge freely” so it can follow the app’s schedule.
  • Tap the menu ☰ on the top right of your screen.
  • Ensure the charger is properly installed with sealed cables and a weatherproof cover, especially for outdoor use.
  • Select Balance & Top Up.
  • Here you can add or manage:
  • Credit / Debit cards (Visa, MasterCard)
  • Digital wallets (Google Pay, Apple Pay)
  • Prepaid CITA wallet balance
  • You can also set your default payment method for quicker transactions.
  • Open the menu ☰ and tap Charging History.
  • You’ll see a list of all your charging sessions.
  • Select Charge Details under any transaction to open the details page, where you can view:
    • Date and time of the session
    • Energy consumed (kWh)
    • Cost per session
  • From this section, you can email the invoice for each charging session.
  • The app works seamlessly for both residential and commercial installations. It also integrates with CITA dual AC chargers (44 kW) for commercial sites. You can check your specific model on the charger label or in the Support section within the app.
  • Tap the Menu ☰
  • From here you can:
  • Chat with support 24x7
  • Submit a support ticket with photos or session logs
  • Access quick answers in the FAQs section.
  • Plug the charging cable into the charger.
  • Open your CITA EV App on your phone
  • Go to the Menu (settings). The hamburger menu
    Tap on My Charger.
  • Find and select your charger from the list.
  • Tap Charge.
  • Wait for the app to prompt, “Plug in the cable in your car.”
  • Plug the other end of the cable into your car.
  • Wait a few seconds – charging should start automatically.
Note: If your EV has a confirmation setting before starting to charge, please accept or confirm it in your car. Then wait a few seconds until charging begins.
If you have a charging schedule set for the day, you cannot use manual charging.
Please delete or disable the schedule first, and then you will be able to charge manually.
Note: Please Power off the charger then wait around 2 minutes after that Power on the charger
Once the charger is turned on, it will broadcast the serial number hotspot on the device’s WiFi settings.
  • AP MODE CONFIGURATION
  • Open WiFi Settings. Select the Charger network that has been broadcast on screen.
  • Enter the password – admin123
  • Open your browser and enter the IP Address as shown – 192.168.4.1.
  • If you see the left UI, please choose 'Charge Point Setup’. or
    If you see the right UI, please choose ‘Network Settings.’
  • Select the preferred WiFi 2.4 Ghz.
  • Enter the password.
  • For the URL will be: wss://uae.evwebsocket.com:8081
  • Choose TN, Select Confirm – this finishes the configuration process.
  • Check your WiFi connection.
  • Log in once more.
  • Check connectivity & we are good to go.
  • APP DOWNLOAD AND SIGN UP
  • Once you download the CITA EV app from the Apple Store or Google Play store
  • Open app and click "Register here."
  • Enter your registration details using your email address.
  • Once completed, click submit.
  • We will send an authorisation email to confirm set up & allow you to log in.
  • ADD YOUR CHARGER
  • Open the app menu via the icon in the top right.
  • Tap ‘My Chargers’ from the menu.
  • Tap ‘Add a Charger.’
  • Name your charger and tap ‘Next.’
  • Enter your 6-digit adoption code, accept the terms and tap ‘Add.’
  • You’ll see your new charger overview page.
  • HOW TO START CHARGING
  • Plug in your cable, and charging will start automatically.
  • The charge will be displayed live on your app screen. If needed, press Cancel Charger to abort charging.
  • When the charge is finished, an overview will be displayed. Click done to stop.
  • Locating the station ID (using a QR Code or ID).
  • Each charge point will have a sticker placed on it or to the side, which includes a station ID/QR code.
  • To charge your vehicle, you can either:
    • Scan the QR Code in the app
    • Enter the Station ID in the app.
  • Registering your charge
  • Select payment method
  • Select the correct charge point – here is where the current cost of electricity will be displayed
  • Select your preferred payment method. Select Confirm to finish.
  • Charging your EV
  • Plugging in and Starting a Charge
  • Plug in your cable, and charging will start automatically.
  • The charge will be displayed live on your app screen. If needed, press Stop Charging to abort charging.
  • When the charge is finished, an overview will be displayed.
  • Click done to finish!
  • If you still have access to your account:
  • Open your CITA EV App and tap the menu ☰ at the top right.
  • Go to Settings and Account.
  • Scroll down to find Change Password.
  • Enter your current password, then type in your new password.
  • Hit Confirm to save your changes.
  • Log into the CITA EV App and tap the menu ☰ at the top right corner.
  • Select Settings and Account.
  • Scroll down and choose Delete Account, then confirm your choice.
  • Our support team will reach out to verify your request and arrange to return any leftover balance to you.
  • Sign in to your CITA EV App and click the menu ☰ on the top right.
  • Choose Balance and Top Up.
  • Select how much you’d like to add to your balance.
  • If you haven’t saved a payment method yet, you can enter your details here.
  • Press Confirm, and the amount will be loaded to your account for charging.
  • Note: If you’re using an RFID card linked to your account, your session costs will automatically be deducted from your balance whenever you start or stop a charge.
If your car’s make or model doesn’t appear, please email our support team at support@citaevcharger.co.uk with your vehicle details.
We’ll forward this to our team to include in future updates.
Don’t worry – not having your exact car listed won’t stop you from charging. It’s mainly for your own tracking and reports.

You can sign up directly in the CITA EV App, which you’ll find on the App Store or Google Play Store.
Once installed, tap Register Here and fill in your information to set up your account.
After you’ve submitted your details, you’ll get a confirmation email to activate your profile.
If you don’t see it, check your spam, junk, or promotions folders.

  • Try these quick solutions to get your CITA EV App running smoothly again:
  • Ensure your smartphone’s operating system and the app are both fully updated.
  • Log out of your account and sign back in.
  • Completely close the app and restart your phone.
  • Uninstall and reinstall the app from your app store.
  • Check that you have a reliable internet connection.
  • If you’re unable to end your session in the app, it’s usually because the charger briefly lost its network connection.
  • While offline, it can’t communicate with the app. Once it’s back online, your app will refresh, and the transaction will be completed as normal.

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